Help Center

Most orders for our customers in the US (including Hawaii, Alaska, USVI, Puerto Rico, and Guam) will have orders sent out via USPS First Class Mail. Tracking information will be emailed once your order is shipped. Larger orders may be shipped via other means including FedEx or UPS.

Shipping to Canada and Mexico originate in the USA through the United States Postal Service. 

The delivery will occur via Canada Post in Canada (or their selected contractor).

There may be tariffs or fees associated with obtaining the items ordered (depending on value of the order) which are not included on the pricing on our site and are the responsibility of the recipient.

Shipping to other countries (except US, Mexico, and Canada) is done via United States Postal Service and will be delivered by the mail carrier associated with USPS shipments that originate in the USA. Timeframe for delivery varies based on your location. Customs tariffs may be required to be paid by the recipient of the order and any customs fees are not included in the pricing shown on our website. Please refer to the regulations in your country for more information.

Exchanges are allowed for 14 days from the date of delivery (date as recorded by the delivery agent: i.e. Post Office). 

Exchanges are allowed for items which are manufactured incorrectly by Bespoke Tags / Gear Tags including: Product is a different color than what the order form indicates, information engraved is different than on the order form, design is different than the order form indicates.

In these cases, postage will be paid by Bespoke Tags.

Hopefully we can do something to make you happy with your order! Contact us to let us know! 

If there is something incorrect about your tag, but it is correct on the order form (which is created directly from the web site), we will be happy to correct and exchange them.

Returns are accepted up to 30 days from delivery and with tags in new condition.

As with all custom items, please be sure to double check your order before submitting it to be sure everything is correct. If you find your order is incorrect or has an error, please contact us ASAP so that we can correct the problem before the order goes into production.

Once the order is in production or shipped, we have limited options on exchange or return, but we will do our best.

Aluminum has a lot of great benefits for products like luggage tags.

It's lightweight - and in a world where every bit of weight adds up when you get to the airport, it makes an excellent choice!

It's durable - unlike plastic or paper tags, aluminum will last a long time, and hold up to a surprising amount of abuse.

It's colorful - Aluminum can be anodized very effectively in a huge array of vibrant colors.

It's recyclable - Aluminum is indefinitely recyclable. when it's time to let them go, be sure to put them in the recycle bin!

While we try to make out tags infinitely customizable, even we cannot do EVERYTHING!

There are certain copyright issues depending on the graphic you would like to use, as well as some effort to make the design laser engravable. This is usually only practical for larger quantity custom orders.

Of course, if you have the rights to your graphics (like a company logo, for example) we would love to work with you!

If you would like a totally custom layout or graphic, please contact us.

We will be happy to work with you to create designs with unique graphics and company logos, you must be the copyright holder or be authorized in writing from the copyright holder to use the graphics.

In addition, because the time involved in layout of the design, it's usually not practical for one-off and single piece orders, but is great for school and team fundraisers, as well as corporate identity programs!

Having said that, we are happy to work with you if you can meet these criteria to create whatever design you desire! Just CLICK HERE!

If you have a large order (over about 10 to 15 tags), we are happy to help you by providing an excel spreadsheet for entering the info you'd like to engrave. 

Once complete, send it to us at info@bespoketags.com along with your contact info and we will help process the order.

We have taken photos of the actual products, however, our lighting conditions, and the setup of your computer can impact how the color looks on screen. If you need a sample to see color, we can mail you one for a small fee.

Laser etching of tags works by removing the anodized color of the tag to reveal the base metal. In our case, we use aluminum which is silver in color, of course. The benefit of this is that it is literally impossible to scratch off the text or graphics on your tag (because damage would only expose more aluminum which is the same color as you already see)...

This mean there is no way to have a different color for the printing on your tag. To take a page from Henry Ford's book: you can have any color you want, as long as it's silver!